Lockdown Browser Canvas Download

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Notes

  • Respondus Lockdown Browser does not work on Chromebooks
  • Most Respondus problems are due to one of the following:
    • Firewall conflicts > turn off the firewall
    • Anti-Virus software conflicts > turn off the anti-virus program
    • Loss of internet connectivity > send teacher a message and try to reconnect and resume exam
  • Other potential issues
    • Give the browser a few seconds to fully load the exam before clicking 'Take the Quiz'. Clicking too soon has been reported as a potential cause of issues
    • Browse to the quiz from the Assignments page, or the Modules page. Sometimes following links in notifications or in the 'To do' section of your Dashboard will fail to send all of the necessary parameters to the Canvas server.

Downloading Respondus LockDown Browser

(Note that instructors can determine if iPad use is allowed in the LockDown Browser settings.) The installation process is fast and easy, and the browser only needs to be installed once to a computer. 2) Start the Browser To start LockDown Browser, locate the “LockDown Browser. Download the LockDown Browser installer. Be sure to launch the browser and log into Canvas to confirm your machine isn't running any apps that block your access to.

Troubleshooting Respondus LockDown Browser

  • Blank screen during exam
    A blank screen indicates that the browser has lost connectivity with your institution's server, and the webpage cannot load into the browser.
    In most cases, you should be able to leave your exam, shut down LockDown Browser, and restore your internet connection. We recommend restarting your computer and moving as close to the router as possible.
    If a freeze has occurred, and you're unable to exit, please reference this article
    For more information see - https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/579/25/blank-screen-during-exam

Respondus Lockdown Browser & Monitor. Respondus LockDown Browser TM is a customized browser that increases the security of test delivery in Canvas. When students use Respondus LockDown Browser to access an exam, they are unable to print, copy, go to another URL, or access other applications. LockDown Browser is a custom browser that locks down the testing environment in Canvas. When students use LockDown Browser to access a quiz, they are unable to print, copy, visit other websites, access other applications, or close a quiz until it is submitted for grading. Quizzes created for use with LockDown Browser cannot be accessed with.

  • LockDown Browser appears as malware or a virus
    This is a potential problem when installing Respondus Lockdown Browser.
    Security software or an 'anti-malware' program with very high settings might falsely detect LockDown Browsers as malware such as a virus, Trojan or parasite. The security program would block the download or corrupt the LockDown Browser installer.
    https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/274/18/lockdown-browser-appears-as-malware-or-a-virus
Canvas
  • Error Message:'Update server is not supplying information, or the connection to update server is blocked.'
    When the warning appears, 'Update server is not supplying information, or the connection to update server is blocked. Please try again later' this typically indicates that security settings or another application is blocking access to the Respondus servers that LockDown Browser uses at startup
    https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/195/25/update-server-is-not-supplying-information-or-the-connection-to-update-server-is-blocked

What Is Respondus Lockdown Browser

  • You must close SSInvitationAgent in a Mac
    The 'SSInvitationAgent' is actually a component of other applications such as Apple Messages that also offers a screen sharing option, which is separate from the Mac->System Preferences->Sharing indicated in a warning when starting LockDown Browser 2.0 for Mac.
    https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/576/25/you-must-close-ssinvitationagent-in-a-mac

  • Mac: Webcam Not Detected
    If your webcam is not detected at some point during the pre-exam webcam check, and you see the below message, it is likely caused by 3rd party anti-virus software that is installed on your computer. It's also possible that you aren't seeing the below message, but rather are experience a freeze/hang on one of the steps. This, too, may be caused by anti-virus software.
    https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/425/26/mac-webcam-not-detected
  • Webcam Blocked
    If you see an image of camera with an arrow through it during your pre-exam webcam check, it is because of a privacy setting that is enabled in your camera's software utility.
    https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/470/26/webcam-blocked
  • Error: Course (OK), Exam (UNKNOWN)
    The above error indicates that the exam's LockDown Browser settings could not be detected. For Canvas users, this may be due to you not letting each page fully load before clicking on the 'Take Quiz' button.
    https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/483/0/canvas---course-ok-exam-unknown

Respondus Lockdown Browser + Monitor

Lockdown Browser is a custom browser that locks down the testing environment in Canvas. Monitor is an additional feature that may be used in conjunction with Lockdown Browser. Monitor requires students use a webcam to record their testing session. Instructors may review Monitor videos following student exams.

Students are required to download and install Lockdown Browser on their personal computers. Please add the download link to your syllabus if you intend to use Lockdown Browser in your course. Create an ungraded practice quiz in your course so students may test their system with Lockdown Browser prior to completing a graded exam.

Instructor Live Proctoring

  • Instructor Live Proctoring has been tested and will work with Microsoft Teams, Zoom, Google Meet, but any web-based video conferencing system should work.
  • Students can use the lockdown browser for Windows, Mac, or the new Chromebook Extension.
    • Lockdown Browser for iPad does not directly support this option, but similar results can be achieved if a second device is used.
  • Students should have the latest version of the lockdown browser.
  • Live Proctoring and Respondus Monitor cannot be used at the same time.
  • Only recommended for small classes as the instructor must:
    • manage the logistics of getting students logged into the video conference system,
    • take attendance,
    • watch students during the exam,
    • and track whether students leave the video conferencing session.
    • This can be challenging if the class size is more than 20-25 students.

For more information, please see the following resources.

  • Instructor Live Proctoring with LockDown Browser (Video Introduction)

Student Edition

Students may download Lockdown Browser for their personal computers using UTA's unique link.

Students using Chromebooks

To install the new extension to a student-owned Chromebook, students will need to use the regular LockDown Browser installation link for UTA (they will NOT be able to search for the app directly from the Chrome web store.) The LockDown Browser installation link will direct students to the Chrome web store, at which point they should select “Add to Chrome” to install the LockDown Browser Extension.

Lab Edition

A special version of Lockdown Browser is available for use in computer lab settings. Lab Administrators may submit a Service Now request for CDE to obtain the most recent version.

Respondus 4.0

Browser

Respondus 4.0 is a powerful tool for creating and managing exams that can be printed to paper or published directly to Canvas. Exams can be created offline using a familiar Windows environment, or moved from one LMS to another. Whether you are a veteran of online testing or relatively new to it, Respondus will save you hours on each project.

To download the software to your computer and review additional information, please visit the Respondus 4.0 course on Canvas.

Support

Respondus provides knowledge-base and ticket-based support for faculty and students. Additionally, 24/7 chat-based support is available for students when testing using Monitor. The chat link is available within the Help Center in Lockdown Browser.

Respondus Status

Download Respondus Lockdown Browser Canvas Delgado

Check the Respondus server status.


CDE Links

Related Links

Contact CDE

Mailing Address:
PO Box 19201
Arlington, TX 76019-0027

Physical Address:
800 Greek Row Drive
Trinity Hall, 2nd floor
Arlington, TX 76019-0027

Phone:
817-272-5727